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FAQ
  • Q

    Do you have E-Catalogue?

    A

    Yes, you could download on our website or send us email to ask for the newest version. Email: deekon01@deekongroup.com. We will reply you ASAP.

  • Q

    Which products do you manufacture?

    A

    Deekon Group provide the one stop solution for military & police department: from all kind of uniforms, boots & shoes, bulletproof products, bags & backpack, camping products to all kind of accessories.

  • Q

    Where are you located in China?

    A

    We are located in Shanghai. You are warmly welcomed to visit us in Shanghai. You could take flight directly to Shanghai Pudong International Airport. We will arrange everything during your visit in China. Shanghai is very safe, we can guarantee your safety and comfortability.

  • Q

    How can you understand my specification requirements properly?

    A

    We have more than 30 years in military field. We will exchange specs, image and other details to minimize the misunderstandings. We will also provide pre-production samples for your approval before the production. 

  • Q

    What is the payment method and payment term?

    A

    We could accept many kinds of payment method, Bank transfer, Western Union or Cash. For the payment term, it will depend on the order, usually we do 30% advance payment and balance before the shipment.

  • Q

    Can you provide OEM service?

    A

    Yes, we could customize the products according to your requirement. We have best designer and professional team in this field.

  • Q

    How can I be sure that the qualities and quantities of my consignments are correct?

    A

    Besides the fact that we do final inspections at our dispatch warehouse, we urge you to send a representative or appoint a third party to do a final inspection before final payment and dispatch.

  • Q

    How can you ship the goods to my country?

    A

    We could ship the goods to all the countries in the world via Express, by Sea or Air. We have the best rate for all the shipping method. We can provide CIF price for you.

  • Q

    How long it will take to ship to my country?

    A

    It will depend on the shipping method and the shipping company, we will provide the best solutions for your choice.

  • Q

    What is the warranty of the goods?

    A

    Different products have different warranty time, usually we provide 6-month warranty for uniforms and 5 years for bulletproof products.

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